1.Information we collect
- Account details: your name, email address, phone number (optional) and gender.
- Test activity: your answers, scores, practice history, mistakes and vocabulary lists.
- Writing and speaking responses you submit for AI evaluation.
- Payment details you enter: package, amount, payment method, sender number and transaction ID. We never ask for your PIN or OTP.
- Technical data: IP address, browser type and the time of your visits, used for security and to prevent abuse.
- Reviews you choose to submit for our testimonials page.
2.How we use your information
- To create and secure your account, verify your email and reset your password.
- To deliver mock tests, calculate scores and show your progress.
- To verify payments and activate packages.
- To match you with a Live Speaking partner (gender is used only for same-gender matching).
- To send account, order, result and study-reminder emails.
- To detect fraud, abuse of free tests or referral rewards, and to keep the service running.
3.AI evaluation
Writing and Speaking answers are sent to Google’s Gemini AI service to generate a band estimate and feedback. Only the text of your answer and the question are sent — not your name, email or phone number. Google processes this data under its own terms.
4.Live Speaking
Live Speaking calls are peer-to-peer audio between you and your partner. We do not record or store the audio. We keep basic session data (who, when, duration, ratings and any reports) to keep the community safe.
5.Sharing
We do not sell your personal information. We share it only with service providers needed to run the platform (hosting, email delivery, AI evaluation), or when required by Bangladeshi law. Published reviews show only the name and city you choose to display.
6.Cookies
We use essential cookies to keep you signed in and to remember your language choice. If analytics is enabled, it uses anonymous usage statistics to help us improve the site.
7.Data retention and your rights
We keep your account data while your account is active. You can update your name and password from your profile, remove your review at any time, and ask us to delete your account and data by emailing [email protected]. Payment records may be kept longer where the law requires.
8.Security
Passwords are stored encrypted (hashed), the site uses HTTPS, and access to the admin panel is restricted. No online service can be 100% secure, so please use a strong, unique password.
9.Children
The service is intended for IELTS candidates. If you are under 18, please use it with the permission of a parent or guardian.
10.Changes to this policy
We may update this policy from time to time. The “Last updated” date above shows the latest version; important changes will be announced on the website or by email.