1.Try before you buy
Every new account gets a free mock test after email verification, so you can check the platform before paying.
2.When you will get a full refund
- Your payment was received but we could not activate your package.
- You paid twice for the same order, or paid more than the package price (the extra amount is refunded).
- Your order was rejected after we received the money.
3.Refunds for unused packages
If your package was activated but you have not started any mock test from it, you can request a refund within 3 days of activation. The mobile-banking cash-out charge may be deducted.
4.When refunds are not possible
- After you have started a mock test from the package.
- After the package validity period has ended.
- For the discount part of a coupon, free tests or referral bonus tests.
- If the account was suspended for breaking our Terms of Service.
5.How to request a refund
Email [email protected] from your registered email with your transaction ID, payment method and the number you paid from. We reply within 2 working days.
6.How refunds are paid
Approved refunds are sent to the same bKash, Nagad or Rocket number you paid from within 7 working days. The related package or tests are removed from your account.
Questions? Email [email protected] and we will reply within 2 working days.